Grants 4 Windows & Doors (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
Name, address, phone number, and email address.
Property details (e.g. type of property, age of property, existing windows/doors, insulation details).
Information about products or services you are interested in.
Notes about surveys or appointments.
Any additional details you provide when you contact us, complete a form, or request a quotation.
2. How We Use Your Information
We use your personal data to:
Provide quotations and fulfil your orders for windows, doors, and related services.
Arrange surveys, installations, and aftercare.
Communicate with you about your enquiry or contract.
Comply with legal obligations (such as warranty and record keeping).
Improve our services and customer experience.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your details with:
Professional surveyors, installers, or subcontractors who carry out work on our behalf.
Service providers (such as IT, hosting, or payment processors) who help us run our business.
Regulators, government bodies, or legal advisers when required by law.
4. Data Storage & Security
Your data is stored securely on our systems and only accessible to authorised staff.
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
We only keep your information for as long as is necessary for the purposes outlined in this policy, or as required by law.
5. Your Rights
Under UK data protection law, you have the right to:
Access the personal information we hold about you.
Request corrections if your data is inaccurate or incomplete.
Request deletion of your personal data (where legally permitted).
Object to or restrict how we process your information.
Withdraw consent where we rely on your consent to process data.
To exercise your rights, please contact us using the details below.
6. Cookies & Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyse traffic, and personalise your experience. You can control cookies through your browser settings.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.